Privacy Policy

Effective date: 7 June 2025

This Privacy Policy describes how Zakomo FZCO ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website (zakomo.com) or any related applications we own or operate ("Services").

1. Information We Collect

• Personal Information: Name, email address, phone number, company details, and any information you submit through contact forms, registration, or our services.
• Usage Data: IP address, browser type, device information, time of access, and pages visited – collected via cookies and analytics tools.
• App-Specific Data: For mobile or desktop apps, we may collect usage logs, crash reports, geolocation data (if explicitly enabled), and authentication credentials.

2. How We Use Your Information

• To provide and improve our services and website
• To respond to your inquiries or requests
• To send you transactional or marketing communications (with consent)
• To comply with legal obligations and ensure security

3. Legal Basis for Processing

We process your data under the following legal bases:

• Consent (e.g. when you submit forms or sign up)
• Contractual necessity (e.g. for service delivery)
• Legal obligation (e.g. tax or compliance requirements)
• Legitimate interest (e.g. website improvement or fraud prevention)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our Services. You can disable cookies through your browser settings, though some features may not function correctly.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share it with:

• Trusted service providers (e.g. hosting, analytics, CRM) under contract
• Regulatory or legal authorities when required by law
• Business successors in case of a merger, sale, or acquisition

6. Data Storage and Security

We store your data securely using encryption and access controls. Data is hosted within the EU or UAE, depending on your location and applicable legal requirements.

7. International Data Transfers

If we transfer your data outside your jurisdiction (e.g. to the UAE or EU), we ensure adequate protection through contractual safeguards and compliance with relevant laws such as the GDPR or UAE PDPL.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent at any time (where applicable)
• Object to processing or request data portability
• Lodge a complaint with a data protection authority

Please contact us at info@zakomo.com for any such requests.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, or regulatory requirements.

10. Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the effective date shown at the top.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Zakomo FZCO
Dubai Silicon Oasis, IFZA Business Park
Dubai, United Arab Emirates
Email: info@zakomo.com